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May 13 How to be a good customer 101.1. Do not pull out your Credit/Cheque/Savings card out if you want to purchase something that's worth $3.00. Especially if you have the change in your pocket, there is a long line of frustrated people and if the store has a $10.00 minimum.
Note: If you don't have the money, then go to an ATM, noone cares if you only have a credit card. Do not try to plead/beg/sweet talk the register lady/man because they cannot do anything about it.
2. Always be polite when making a request/asking annoying questions. You are not a special person, noone really gives a shit about your needs so if your going to make several requests all at once, at least be polite about it. Do not smile/talk in a patronising "i am better than you" fashion.
Example:
Lady A walks into a cafe and the first thing she says is
"Is there a centre discount" (which is fine) then she continues...
"how many shots do you put in your small coffee" (one)
"how much does it cost on a centre discount?" (10%)
"how many shots do you put into your regular coffee? (two)
"how many shots do you put in your large coffee" (three)
"what flavours can i add?" (I recommend Irish Creme and hazelnut because its my personal favourites)
"whats the difference?" (ummm...one tastes like hazelnut...and the other tastes like Irish Creme....I still wasn't annoyed though because valid questions)
"How big are your cups?" (I show her)
"Do you have toast" (we have raisin toast)
"How much is one slice" (I type it in the comp to find it)
"How much is two slices" (I type it in the comp to find it)
"Do i get a centre discount on them?" (yes)
"Can I have two slices...on separate plates, with a butter each" (sure)
"I like it well done" (ok)
"Can you do me a favour and enter my coffee + toast in the comp and then put the discount in" (I enter it in and tell her how much it is)
.she stands there figuring it all out in her head
She shortchanges me... her stand is like opposite ours (unfortunately) so I give ther the benefit of the doubt and wait for her to come back with 95 cents
Lady walks out
Lady walks in
"Can you wave to me when everything is done" (ok....so I stand there waving to her like an idiot....she eventually comes over)
"Can you butter it for me" (no)
Lady Walks out
Lady Walks in "Sorry that toast is burnt" (it wasn't burnt it was well done- "you wanted it well done" )
"But its burnt" (so i chuck it out and start it again- I do it like normal this time and thank god she was happy with it) "Well done" (get outta my face bitch)
Lady Walks out
Lady Walks in
"Can i have another butter"
3. Don't come up to the register holding your finger up for customer service to wait whilst your busily chatting away on your mobile phone where there is a line of people behind you rolling their eyes at how rude you are
4. Don't yell at other customers for cutting into your line if they didn't mean it and especially if it is a poor chinese fob girl who really didn't mean it and then have a go at the customer service rep for not observing whose first
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